Terms of Service
Effective date: July 27, 2026
1. Agreement. Welcome to Luvoro. By browsing this site or placing an order, you automatically agree to these Terms of Service and to our Shipping Policy, All Sales Final Policy, and Privacy Policy, in full and without modification. If you do not agree, do not place an order.
2. Our store; orders and pricing. We sell novelty glow-in-the-dark toy products. By ordering, you confirm you are at least 18 years old or have the consent of a parent or guardian. All prices are in USD. We may refuse, limit, or cancel any order (for example, suspected fraud, resellers, or pricing errors); if we cancel a paid order, you will receive a full refund of that order. Promotions may be changed or ended at any time.
3. Shipping, delivery, and fulfillment. Orders are fulfilled and shipped by third-party fulfillment partners and carriers. Delivery dates are estimates only and are not guaranteed. To the fullest extent permitted by law, we are not liable for delays or failures caused by carriers, customs, weather, strikes, or other events outside our reasonable control. A package marked as "delivered" by the carrier is deemed delivered. All order issues are handled exclusively through the claims process in our All Sales Final Policy.
4. All sales final. All purchases are governed by our All Sales Final Policy, which forms part of these terms. Except as expressly stated in that policy, all sales are final and no returns, refunds, or exchanges are provided.
5. Product use, safety, and assumption of risk. Our products are toys intended for ages 3 and up. They are not suitable for children under 3 due to potential choking hazard. Children should use them under adult supervision. Do not place the product in your mouth and do not use it as a food-contact item or pet toy. You assume all risk arising from use or misuse of the products, including use contrary to these terms or the product guidance on our site.
6. Surfaces. Our products are designed to stick to smooth, clean, dry surfaces. Results vary by surface, and sticky toys can leave marks on some materials. Avoid freshly painted, textured, delicate, or porous surfaces. To the fullest extent permitted by law, we are not responsible for damage to walls, ceilings, or any other surface or property resulting from product use.
7. Product appearance. Colors are supplied as a random assortment ("mystery mix"), and the colors you receive may differ from those pictured. Minor variations in size, shade, and glow color are normal and are not defects.
8. Disclaimer of warranties. To the fullest extent permitted by law, the site and all products are provided "as is" and "as available," and we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.
9. Limitation of liability. To the fullest extent permitted by law, our total aggregate liability for any claim arising out of or relating to an order or these terms is limited to the amount you paid for that order, and we are not liable for any indirect, incidental, special, consequential, or punitive damages, regardless of legal theory, even if advised of the possibility.
10. Indemnification. You agree to indemnify and hold us harmless from claims, damages, and expenses (including reasonable attorneys' fees) arising from your misuse of the products, your violation of these terms, or your violation of any law or third-party right.
11. Claims first; chargebacks. You agree to submit any order issue through the claims process in our All Sales Final Policy before initiating any chargeback or payment dispute. Initiating a payment dispute without first completing the claims process is a breach of these terms.
12. Dispute resolution; arbitration; class action waiver. Any dispute arising out of or relating to these terms, our policies, or any order that cannot be resolved through the claims process shall be resolved by binding arbitration on an individual basis administered by the American Arbitration Association under its Consumer Arbitration Rules. YOU AND WE EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION. Either party may instead bring an individual claim in small claims court. You may opt out of this arbitration provision within 30 days of your first purchase by written notice submitted through the contact form on our Contact page. These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles.
13. Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, government actions, carrier or supplier failures, and labor disputes.
14. Severability; changes. If any provision of these terms is found unenforceable, the remaining provisions remain in effect. We may update these terms at any time; the version posted at the time of your order applies to that order.
Contact. Questions about these terms can be submitted through the contact form on our Contact page.