All Sales Final Policy

Effective date: July 27, 2026

All sales are final. By placing an order with Luvoro, you automatically agree to this policy in full.

No returns, refunds, or exchanges. We do not accept returns and do not offer refunds or exchanges for any preference-based reason, including change of mind, dissatisfaction with the color assortment received (colors ship as a random mystery mix, as stated at purchase), expectations about glow brightness or duration (glow strength depends on light exposure and naturally fades through the night; this is normal for all glow-in-the-dark materials), stickiness on unsuitable surfaces (see our Terms of Service), ordinary wear from use, or delivery taking longer than estimated while still in transit.

Sole exception 1: order never delivered. If your order has not been delivered within 30 days of purchase, you must submit a claim through the contact form on our Contact page within 60 days of the purchase date. Claims submitted after 60 days are waived. Valid claims are resolved with a free replacement shipment or, where required by law, a refund to the original payment method. Packages marked as "delivered" by the carrier are considered delivered and are not eligible under this exception; suspected theft after delivery should be reported to the carrier and local authorities.

Sole exception 2: damaged, defective, or wrong item. Submit a claim through the contact form on our Contact page within 7 days of delivery, including clear photos (and video if we request it). Claims made after 7 days of delivery are not eligible. Your sole and exclusive remedy is one free replacement of the affected item, with a maximum of one replacement per order.

Claims process. All claims must be submitted through the contact form on our Contact page with your order number. We respond within 1–2 business days. Where a refund is issued under exception 1, it is processed to the original payment method within 5–10 business days.

Payment disputes. You agree to complete the claims process above before initiating any chargeback or payment dispute. Initiating a dispute without first completing the claims process is a breach of our Terms of Service.